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ISI Emerging Markets Group Privacy Notice

INTRODUCTION – WHO WE ARE

ISI Emerging Markets Group (“ISI”, “we”, “us” or “our”) is an international business-information group, with more than 500 employees worldwide.

Our group consists of two brands that have forged a reputation for providing the highest quality of information about emerging markets:

  • CEIC is a leading provider of macroeconomic and sector data
  • EMIS provides company and industry analysis, data and news

ISI and its group companies are committed to respecting the privacy of every person who visits, registers with or subscribes to our websites, publications and/or events.

ISI is the primary data controller of personal data collected through this website and/or as described in the section entitled “What Personal Data We Collect”. You can contact us at the following address:

10th Floor 30 Crown Place
London
EC2A 4EB
United Kingdom

Or by email: dataprotectionofficer@isimarkets.com

Please note that this Privacy Notice will also apply if you contact us about any of our services.

Our Approach to Your Privacy

This Privacy Notice outlines the information we may collect about you in relation to your use of our websites and related publications and services (“personal data”). We also explain the legal rights that you have in relation to your data and how you may exercise these rights.

Wherever possible and unless a more appropriate basis for processing your data exists, we rely on your consent to use your data for the purposes described in this Privacy Policy. We also process personal data to fulfil our obligations to you, such as: when you register for any of our services, subscribe to a publication, sign up for an event or purchase a product from us, we will be required to process some of your personal data to deliver on our commitments.

We may determine that processing your personal data serves both of our legitimate interests. This is the case in relation to many of our research, customer survey, direct marketing and advertising activities described in this Privacy Notice. These activities allow us to better understand your requirements, which in turn enables us to continue to grow as a business and to provide you with more of the high quality content, services and events that you expect from us.

We review the bases for our processing decisions carefully and you can object to these activities at any time (see the “Your Rights” section of this Privacy Notice).

WHAT PERSONAL DATA WE COLLECT  & WHY 

Our primary goal in collecting personal data from you is to give you an enjoyable customised experience of our products whilst allowing us to provide services and features that will be most adapted to your needs.

Registration, Free Trials  & Subscriptions 

When you register with our website and/or sign up for a free trial of our products, you  provide your name, address, email address and telephone number, and details relevant to your occupation or employer.

If you have subscribed to one of our products, we will also ask for payment details. Credit/debit card payments are processed using a third supplier and we do not retain this data (see the Third Party Sites of this Privacy Notice). Address details may be shared with third party service providers engaged by us for order fulfilment and delivery.

This personal data is used by us to complete subscription requests and, subject to your consent or legitimate interests, for advertising and marketing purposes as described in this Privacy Notice.

Your personal data is also used to record your interests, send you the content your have requested and for the advertising and marketing purposes described in this Privacy Notice.

Advertising & Marketing

We use the personal data you provide us and which we collect from you to inform you about our similar products and services. If you have consented to receive information from other ISI Emerging Market Group companies, we will share your personal data with these companies so that they can fulfil your request to receive marketing materials in accordance with your preferences.

Each of the ISI Emerging Markets Group companies that may contact you is a data controller in relation to the personal data that you have agreed to share with them. If you have any questions or concerns, you may contact the individual company, or us – using the contact details set out in the “Who We Are” section.

You can opt out from receiving such materials at any time.

The personal data we use for advertising and marketing purposes includes your name, email address, job title, phone number, company name/employer, and data collected using cookies and other similar technology (see the Cookies section of this Privacy Notice for more details).

Marketing materials are sent by post and email and we may occasionally call you.

Online Targeted Advertising

We use targeted advertising on our websites to display advertisements that are relevant to what we believe are your interests. In order to deliver relevant ads, we use third parties to deliver cookies that collect information about your computer, your IP address and how you interact with our sites (e.g. browsing information, which articles you have read). This data is used by the third parties to create interest categories and to determine which advertisements will be delivered to you based on the projected interest categories.

We may also share your personal data with third parties to deliver targeted advertising to you on other websites (e.g. Twitter Tailored Audiences or Facebook Custom Audiences). This could include your email address, cookie data, and information obtained from third parties. Third party cookies may also be used to enable us to target advertisements to you on other websites that you visit. Please read our separate Cookies Policy to find out more about which cookies we use, how they work and how you can control your cookie options.

Lead Generation and Scoring 

We occasionally use the services of trusted third parties in order to ensure that the personal data we use for advertising and marketing purposes is accurate and up-to-date. To accomplish this, we transfer personal data of individual leads (name, email, job title, location and phone number) to these third parties who conduct research to verify the data – primarily against public information.

We also use algorithmic software technology to help us determine whether someone is appropriate to sell to, and this enables us to improve the quality and pertinence of marketing activities. The personal data analysed by the software includes email address, phone number, job title, address, purchase history and account information.

Surveys, Market Research & Customer Feedback

We want to understand the needs of our readers and customers. We may therefore use the information you provide us – including your name and contact details – to contact you to request your feedback, or to participate in our customer and market research. Your participation is incredibly valuable and very much appreciated – but you can opt out of receiving such requests at any time.

Sales & Other Business Operations

If you have purchased a subscription or some other product or service from us, or registered for an event, then we will need to process certain information in order to collect payment from you, including your name, address, email and telephone number. If individual accounts are outstanding, we may pass account details (including personal data such as name, phone number and address) to third parties who are responsible for collecting payment.

We use a third party supplier to process payment card details (see section on “Third Party Sites”).

Additional Third Party Disclosures

We may  disclose your personal data to third parties in the following situations:

  • To third party partners who help us by providing data storage and disaster recovery services. These third parties only receive encrypted data may only process personal data to help us in limited emergency situations.
  • We may be required to disclose personal data about our users in response to court orders, law enforcement measures or in the context of other mandatory legal processes. In each case we will seek to minimise the amount of data that is disclosed.
  • If required to protect other users and/or to defend the legal rights, interests and security of ISI and its affiliates (including our employees, agents and contractors). [This may include exchange information with other companies and organisations for the purposes of fraud protection.

Email Tracking

We may include small pixel tags (small image files) within the emails we send you in order to determine whether our emails are opened and/or whether the hyperlinks inside our emails are clicked through. This information allows us to better understand whether we are meeting our users’ needs and how we can improve our communications.  No other information is collected. You can opt out of receiving our direct marketing emails either by following the instructions in each email, or by contacting us (see the “Who We Are” section of this Privacy Notice).

INTERNATIONAL TRANSFERS

ISI Emerging Markets Group operated both inside and outside of the European Economic Area (EEA). If you have consented to being contacted by our group companies, then the transfer of your personal data will be made according to the terms of an international data sharing agreement that contains obligations approved by European data protection regulators.

We may also transfer personal data to third party service providers as described in this Privacy Notice, located outside the EEA. Where we conduct these transfers, we take all steps necessary to ensure that your data is treated securely and in accordance with applicable privacy legislation, either by only sending your personal data to jurisdictions that provide an adequate degree of legal protection for your data or by imposing approved contractual terms on these third parties.

RETENTION PERIODS 

IS Emerging Markets Group adheres to a strict data retention policy that ensures we don’t use or store your personal data for longer than necessary. We apply the following criteria to determine retention periods:

  • Guidance from the UK Information Commissioner or other regulatory agency, or industry best practice recommendations;
  • The business rationale for collection and expiry of the purpose for which personal data was collected;
  • Our ongoing ability to ensure the accuracy of the data; and
  • Whether there is a specific law or regulation that imposes a mandatory retention period.

There may be limited circumstances in which it will be necessary for documents and associated personal data to be kept for either shorter or longer periods than specified in our retention policy. In such circumstances, application of the retention period to the data will be temporarily suspended. The suspension of an applicable retention period will be carried out in a manner that respects the rights and interests of all persons concerned.

YOUR RIGHTS 

ISI Emerging Markets Group does its utmost to ensure we respect your privacy and your rights in relation to your data. These rights include the following:

Access & Portability

You may request access to any personal data of yours for which ISI is responsible as data controller.  Subject to any overriding legal interests, we will confirm whether we process any of your personal data and if we do, we will provide you with the following additional information: the purposes of the processing, the categories of personal data, any recipients of your personal data, the applicable retention period and the data source. Copies of your personal data will be made available to you in a structured, machine-readable format.  If you have consented to our processing of your personal data, or if we are processing your personal data in order to fulfil our contractual obligations to you, then you can submit a request that we transfer your personal data to another data controller.

Rectification, Restriction, Objection

You have the right to request that ISI rectify any errors in the personal data that we process. In some circumstances, you may also be able to obtain the erasure of personal data, and/or request that the processing of your personal data be restricted.  You may also object to the processing of your personal data for direct marketing purposes, or where your personal data is processed for your or our legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, please contact us by post or email at the following addresses:

10th Floor 30 Crown Place
London
EC2A 4EB
United Kingdom

Email: dataprotectionofficer@isimarkets.com

We may need to verify your identity prior to processing a request.

ISI will do its utmost to respond to any questions and address any of your concerns. You are also able to register any complaints regarding the processing of your personal data directly with the UK Information Commissioner.

PROTECTING YOUR DATA

ISI is committed to keeping your personal data secure and we will take appropriate technical and organisational measures to protect your personal data from loss, unauthorised use, disclosure or destruction. Although we do our best to protect your personal data, we cannot guarantee that any transmission of data is without risk. We have therefore implemented information security policies and rules, staff training on information security, and technical measures to ensure the integrity of data that we have under our control.

All our employees, contractors and data processors (i.e. those third parties that process personal data on our behalf) are required to keep such data confidential and not to use it for any purpose other than the performance of services we have requested.

THIRD PARTY SITES

Our site may contain links to other websites – including, for example, providers of payment processing services. ISI is not responsible for the privacy and data collection practices of third party sites and we therefore recommend that you review the privacy policies and terms of service of each site you visit.